Most goods are available from stock. Delivery times are given for information only and are not binding. Delays in delivery shall not entitle the buyer to claim compensation or to cancel the sale, nor shall the buyer have the right to suspend his obligations towards NovaThreads, inc.
If an item goes on back order we will ship you the part of your order that is in stock. When the backordered item(s) becomes available we will ship separately. You will not be charged any additional shipping and handling for the second shipment.
Order tracking number
Novathreads Inc. Att: Return/Exchange1444 Biscayne Blvd, Suite 204 Miami, FL 33132 Phone +1 (570) 550-0700
To return an item:
You may return most new, unopened items within 14 days of delivery for a refund. There is a 5% restocking fee (Based on invoiced Value). NovaThreads Inc. will bear the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) otherwise return/exchange shipping is the customers responsibility. NovaThreads is not responsible for lost or damaged return/exchange shipments. Be sure to protect the items when shipping. You should expect to receive your refund within four weeks from return shipment date of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).